Frequent questions
ABOUT ORDERS
WHAT SIZE IS THE PAINTING?
I work with three sizes that are 25x30 cm, 30x40 cm and 40x50 cm. If the format measures 25x30 cm, the painting is given a margin of two centimeters so that the composition does not look cramped, so it would have an approximate size of 23x28 cm. The pet's face will never reach the edges of the format.
WHAT PENCILS DO YOU USE?
I mainly use Caran D'ache and Stabilo Carbohello pencils, they are my favourites. I also use Bruynzeel, Faber-Castell and Derwent. Pastel pencil brands have a very limited range of shades, so it's much more convenient for me to work with different brands to get more shades.
WHAT SHEETS DO YOU USE?
I use PastelMat by Claire Fontaine 360 g/m²
HOW FAR IN ADVANCE SHOULD I ORDER A PAINTING?
About 4 or 5 months in advance, also depending on the waiting list. In general, reservations are always 4 to 5 months ahead, so I recommend seeing your order well in advance, especially if you want it for a special date.
HOW LONG DOES IT TAKE YOU TO PAINT A PORTRAIT?
It takes me approximately 28 hours to finish a 25x30 cm portrait, although the time depends on several factors, such as the type of animal, fur, colors, sizes, number of faces, if it shows its snout, its tongue, its teeth or if it is accompanied by objects such as clothing, necklaces, badges or handkerchiefs.
DO YOU MAKE SHIPPING?
Yes, I ship worldwide.
WHAT KIND OF ANIMALS DO YOU PAINT?
I paint all kinds of animals. In the time that I have been doing portraits I have had to paint dogs, cats, rabbits and hedgehogs.
WHAT SHOULD I SEND YOU TO MAKE MY PORTRAIT?
I will ask you to provide me with one or more photos of your pet where his face is as clear and bright as possible. Ideally, you should take the photos at a distance where you can see the details well. You can take a look at the "GUIDE" tab to get an idea of how to get an ideal photo.
HOW DOES THE PAYMENT PROCESS WORK?
Initially, the payment of 25% of the value of the order is made, this will be used to reserve your place on the waiting list. When it's your turn on the list, I'll prepare different sketch options so you can get an idea of how your portrait will look in the painting. Once you choose the sketch that you liked the most, the final payment of the remaining money will be made.
I DO NOT HAVE PHOTOS OF MY PETS TOGETHER, CAN I SEND THE PHOTOS SEPARATELY?
Of course, it is ideal that the images are separate, so you have the possibility of taking the best photo for each one. When creating the composition in the sketch I arrange the images so that the pets are together.
WHAT IF I WANT A PAINTING BUT FOR A DATE THAT IS FULL ON YOUR CALENDAR?
For people who want a portrait to give on a fixed date and there are no quotas for that date, I can give you the option of a 'Gift Voucher' which consists of a delicate box with a gift presentation that indicates that the person has earned a portrait painted by the artist. Inside you will have a letter with all the specifications of the painting and photography of the subject to be portrayed, in addition to its size, technique, date available in the diary and the day it will be painted and sent.
The cost of sending the Voucher is free, the person who orders the Gift Voucher must cancel only the shipment of the painting for when it is sent on the estimated date.